Refund and Return Policy
At DTG Wellness LLC, your satisfaction is our top priority. We stand behind the quality of our Men’s Multivitamins, Women’s Multivitamins, Kids Vitamins, Greens, and Omega Fatty Acids. If for any reason you’re not completely satisfied with your purchase, our Refund and Return Policy is designed to make things right.
Return Eligibility
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Timeframe: You may request a return within 30 days of receiving your order.
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Condition: Products must be unopened, unused, and in their original packaging to qualify for a return.
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Proof of Purchase: A copy of your order confirmation or receipt is required to process your return.
How to Request a Return
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Contact Us: Email our customer support team at dtgcapital92@gmail.com with your order number and reason for the return.
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Receive Instructions: We’ll provide a return authorization and shipping instructions.
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Ship the Product: Return the product to our address at 8 The Green Suite B, Dover, DE, 19901, USA. Please note that customers are responsible for return shipping costs unless the product is defective or the order was incorrect.
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Refund Processing: Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Refunds for Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us immediately at dtgcapital92@gmail.com. We’ll cover the cost of return shipping and provide a replacement or full refund, depending on your preference.
Non-Returnable Items
For hygiene and safety reasons, opened or used supplements are not eligible for return unless they are defective.
If you have any questions about our Refund and Return Policy, please reach out to us at dtgcapital92@gmail.com. We’re here to ensure your shopping experience is exceptional.